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Shipping & Delivery

for Australia and New Zealand Shipping click here

for International Shipping click here

USA and Canada

Shipping information for Makedo orders delivering to the USA and Canada.

USA

Orders under $65 4-8 Business Days (after dispatch)* $10
Orders $65 and over 4-8 Business Days (after dispatch)* FREE

Canada

Standard Shipping 7-14 Business Days* $20

* Note: Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service.

When will my order arrive?

Delivery to USA (Mainland):
All US orders are dispatched within 1-3 business days.
Orders to the US are shipped using 4-8 day USPS / DHL Ground Parcel. 

During peak periods dispatch delays may occur.
Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service.

Delivery to Canada:
Orders are dispatched within 1-3 business days and generally arrive between 7-14 business days from dispatch.
Orders to Canada are shipped using the most suitable destination-based option (road or air freight) with various carriers.

During peak periods dispatch delays may occur.
Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service.

Where do you ship from?

Orders for US and Canadian destinations ship locally from Utah.
Please note: Canadian orders may be subject to import duties. See below.

Do you ship internationally?

Yes, we can ship to almost anywhere in the world that receives regular postal services. For more information:
Makedo International Shipping & Delivery

Use the regions drop-down menu to make a selection that best suits your delivery location. 

Do you offer Express Shipping?

Currently there is no Express Shipping option for US or Canadian Makedo orders.

How will we know when our order has been dispatched?

We will send you a shipping confirmation email when your order has shipped from our warehouse.

How can I track my order?

As soon as your order dispatches, we will email you a tracking number.

Do you ship to PO Boxes?

Yes, we can ship to valid PO Box and military addresses.

Canadian Orders: Will there be any import taxes/customs duties?

This really depends on the value of your order and the policy of your local Customs authority. You may be liable for any or all of the following taxes: customs duty, excise duty and import duty. All customs duties and taxes are the responsibility of the recipient. We have no control over these charges and cannot predict what they may be.

Your local post office can give you advice regarding international online purchases. The HS Code for Makedo is 9503.00.0073. 

Alternatively review the relevant information from the Canada Border Services Agency.

Will my credit card payment incur additional fees or charges?

You will be charged in USD for your order, with no currency conversion. As Makedo is based in Australia, some banks may apply an International Transaction Fee in addition to the value of your order (usually 1-3% of the invoice total). This is entirely dependent on the policy of the Credit Card issuing bank.     Read more...

NOTE: To ensure you are not charged an International Transaction Fee, payment can be made using your credit card via the PayPal gateway at checkout. This will incur no additional charges and Guest payments do not require a PayPal account.

Secure Delivery Location

It is the recipient's responsibility to ensure that you have a safe, secure location for your package if you are not home at the time of delivery.

Packages left on the doorstep are occasionally stolen after being left by the courier or postal service.

Makedo does not issue automatic refunds or replacements for packages stolen after being marked as Delivered. Our insurance covers items that are still in transit only.

What can I do if I haven't received my order yet?

If you have not received your order by the estimated arrival date in your confirmation email, first check with your local postal service to see if they are holding your order. If after this your order cannot be located, please contact our customer support team at: hello@make.do

Returns

The first step is to contact us and provide as much information as possible to support your request. Our support staff will assess and respond accordingly.

For the detailed Returns Policy, please refer section 8 in the Makedo Terms of Service.

Please note that the stock will need to be unopened and in saleable condition and the return shipping is at your cost.

 

Australia and New Zealand

Shipping information for Makedo orders delivering to Australia and New Zealand.


 

Australia

AU Standard Shipping 2-5 Business Days* AU $10
Free AU Standard Shipping 2-5 Business Days* Free over AU $60

New Zealand

NZ Standard Shipping 7-14 Business Days AU $40 *

* Note: Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service.

When will my order arrive?

Delivery to Australia:
Standard shipping orders are dispatched within 2 business days and generally arrive between 2-5 days from dispatch.

During peak periods dispatch delays may occur.
Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service.

Delivery to New Zealand:
Standard shipping orders are dispatched within 2 business days and generally arrive between 7-14 business days from dispatch.

During peak periods dispatch delays may occur.
Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service.

Where do you ship from?

Orders to Australian and New Zealand destinations ship from our warehouse facility in Melbourne.
Orders are processed and dispatched every second business day.

Can I pick up my order?

Sorry to say, it is not possible for you to collect your Makedo order from our Melbourne warehouse.

What about collecting from Makedo HQ? Our stock is not stored at Makedo HQ in Abbotsford, so we are not able to facilitate order pickups from this location.

Do you ship internationally?

Yes, we can ship to almost anywhere in the world that receives regular postal services.

Use the regions drop-down menu to make a selection that best suits your delivery location.

Secure Delivery Location

It is the recipient's responsibility to ensure that you have a safe, secure location for your package if you are not home at the time of delivery.

Packages left on the doorstep are occasionally stolen after being left by the courier or postal service.

Makedo does not issue automatic refunds or replacements for packages stolen after being marked as Delivered. Our insurance covers items that are still in transit only.

What can I do if I haven't received my order yet?

If you have not received your order by the estimated arrival date in your confirmation email, first check with your local postal service to see if they are holding your order. If after this your order cannot be located, please contact our customer support team at: hello@make.do

Returns

The first step is to contact us and provide as much information as possible to support your request. Our support staff will assess and respond accordingly.

For the detailed Returns Policy, please refer section 8 in the Makedo Terms of Service.

Please note that the stock will need to be unopened and in saleable condition and the return shipping is at your cost.

International

Shipping information for Makedo orders delivering to International destinations.

Shipping rates:


Real-time carrier rates calculated at checkout.
Note: we pass on the direct shipping cost from the carrier and do not add a handling or service fee of any kind.

Delivery times:


International orders are dispatched from HK within 2 business days and will arrive according to the carrier estimate calculated at checkout*.

* For live, real-time delivery estimates see calculated rates and times for your order at checkout.

 

HK WAREHOUSE: LABOR DAY / BUDDHIST FESTIVAL HOLIDAY CLOSURE

Please note the following holiday closure dates. Orders placed during this time will be processed after the Public Holiday period.

Labor Day 2024: Warehouse closed May 2-7, 2024.
Buddhist Festival: Warehouse closed May 8-9, 2024.

Where do you ship to?

We can ship to almost anywhere in the world that receives regular postal services. Use the country selector at the top of our website to make a selection that best suits your delivery location.

When will my order arrive?

International orders are dispatched from HK within 2 business days and will arrive according to the carrier estimate calculated at checkout.
Live carrier quotes are provided at checkout according to:
Cheapest Price, Best Value and Fastest Arrival.

Please note that additional time may be required for customs processing of International shipments.

Shipping to remote locations may experience longer delivery times.

How will we know when our order has been dispatched?

We will send you a shipping confirmation email when your order has shipped from our warehouse.

How can I track my order?

The availability of tracking information depends on the shipping method that you select at checkout. Generally, only Express Shipping will include detailed tracking updates. We will email you a tracking number once it is available (usually 1-2 days after shipment).

Most standard or lower-priced shipping services have limited tracking available.

Do you ship to PO Boxes?

Yes, we can ship to valid PO Box and military addresses. However, we can only ship by Standard Shipping as this method does not require a signature on receipt.

Will there be any import taxes/customs duties?

This really depends on the value of your order and the policy of your local Customs authority. You may be liable for any or all of the following taxes: customs duty, excise duty and import duty. All customs duties and taxes are the responsibility of the recipient. We have no control over these charges and cannot predict what they may be.

Your local post office can give you advice regarding international online purchases. The HS Code for Makedo is 9503.00.0073. 

Alternatively review the relevant page for your country: 

Israel Tax Authority

EU Taxation and Customs Union

GOV.UK

Australian Dept. of Border Protection

For other countries, check here

Will my credit card payment incur additional fees or charges?

Makedo will not add any extra charges to your order.
Note: As Makedo is based in Australia, some banks may apply an International Transaction Fee in addition to the value of your order (usually 1-3% of the invoice total). This is entirely dependent on the policy of the Credit Card issuing bank.     Read more...

NOTE: To ensure you are not charged an International Transaction Fee, payment can be made using your credit card via the PayPal gateway at checkout. This will incur no additional charges and Guest payments do not require a PayPal account.

Secure Delivery Location

It is the recipient's responsibility to ensure that you have a safe, secure location for your package if you are not home at the time of delivery.

Packages left on the doorstep are occasionally stolen after being left by the courier or postal service.

Makedo does not issue automatic refunds or replacements for packages stolen after being marked as Delivered. Our insurance covers items that are still in transit only.

What can I do if I haven't received my order yet?

If you have not received your order by the estimated arrival date in your confirmation email, first check with your local postal and customs offices to see if they are holding your order. If after this your order cannot be located, please contact our customer support team at: hello@make.do

Please note that some International shipments can be delayed at country borders, customs, or other routing destinations along the way.

Returns

The first step is to contact us and provide as much information as possible to support your request. Our support staff will assess and respond accordingly.

For the detailed Returns Policy, please refer section 8 in the Makedo Terms of Service.

Please note that the stock will need to be unopened and in saleable condition and the return shipping is at your cost.