Shipping & Delivery

When will my order arrive?

Delivery to Australia:
Standard shipping orders are dispatched within 2 business days and generally arrive between 2-6 days from dispatch.

During peak periods dispatch delays may occur.
Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service.

Delivery to New Zealand:
Standard shipping orders are dispatched within 2 business days and generally arrive 4-9 business days from dispatch.

During peak periods dispatch delays may occur.
Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service.

Where do you ship from?

Orders to Australian destinations ship from our warehouse facilies in Sydney and Perth.
Orders to New Zealand destinations ship from our warehouse facility in Sydney.
Orders are processed and dispatched every second business day.

Can I pick up my order?

Sorry to say, it is not possible for you to collect your Makedo order from our warehouse.

What about collecting from Makedo HQ? Our stock is not stored at Makedo HQ in Abbotsford, so we are not able to facilitate order pickups from this location.

Do you ship internationally?

Yes, we can ship to almost anywhere in the world that receives regular postal services.

Use the regions drop-down menu to make a selection that best suits your delivery location.

Secure Delivery Location

It is the recipient's responsibility to ensure that you have a safe, secure location for your package if you are not home at the time of delivery.

Packages left on the doorstep are occasionally stolen after being left by the courier or postal service.

Makedo does not issue automatic refunds or replacements for packages stolen after being marked as Delivered. Our insurance covers items that are still in transit only.

What can I do if I haven't received my order yet?

If you have not received your order by the estimated arrival date in your confirmation email, first check with your local postal service to see if they are holding your order. If after this your order cannot be located, please contact our customer support team at: hello@make.do

Returns

The first step is to contact us and provide as much information as possible to support your request. Our support staff will assess and respond accordingly.

For the detailed Returns Policy, please refer section 8 in the Makedo Terms of Service.

Please note that the stock will need to be unopened and in saleable condition and the return shipping is at your cost.

Changes to Orders and Order Cancellations

You may cancel or amend your Order up to the time that we confirm your Order in writing to you. Once we confirm your Order, your Order is binding and cannot be changed or cancelled by you. However, our refunds and exchanges process in clause 8 may apply. Please see our Terms of Service page for further details on Refunds and Exchanges.

When will my order arrive?

Delivery within the UK:
Standard shipping orders are dispatched within 2 business days and generally arrive between 1-3 days from dispatch.

During peak periods dispatch delays may occur.
Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service.

Where do you ship from?

Orders to UK destinations ship from our warehouse facility in Wrexham.

Can I pick up my order?

Sorry to say, it is not possible for you to collect your Makedo order from our UK warehouse.

Do you ship internationally?

Yes, we can ship to almost anywhere in the world that receives regular postal services.

Use the regions drop-down menu to make a selection that best suits your delivery location.

Secure Delivery Location

It is the recipient's responsibility to ensure that you have a safe, secure location for your package if you are not home at the time of delivery.

Packages left on the doorstep are occasionally stolen after being left by the courier or postal service.

Makedo does not issue automatic refunds or replacements for packages stolen after being marked as Delivered. Our insurance covers items that are still in transit only.

What can I do if I haven't received my order yet?

If you have not received your order by the estimated arrival date in your confirmation email, first check with your local postal service to see if they are holding your order. If after this your order cannot be located, please contact our customer support team at: hello@make.do

Returns

The first step is to contact us and provide as much information as possible to support your request. Our support staff will assess and respond accordingly.

For the detailed Returns Policy, please refer section 8 in the Makedo Terms of Service.

Please note that the stock will need to be unopened and in saleable condition and the return shipping is at your cost.

Changes to Orders and Order Cancellations

You may cancel or amend your Order up to the time that we confirm your Order in writing to you. Once we confirm your Order, your Order is binding and cannot be changed or cancelled by you. However, our refunds and exchanges process in clause 8 may apply. Please see our Terms of Service page for further details on Refunds and Exchanges.

Where do you ship to?

We can ship to almost anywhere in the world that receives regular postal services. Use the country selector at the top of our website to make a selection that best suits your delivery location.

When will my order arrive?

International orders are dispatched from USA or Australia within 2 business days and will arrive according to the carrier estimate calculated at checkout.
Live carrier quotes are provided at checkout according to:
Cheapest Price, Best Value and Fastest Arrival.

Please note that additional time may be required for customs processing of International shipments.

Shipping to remote locations may experience longer delivery times.

How will we know when our order has been dispatched?

We will send you a shipping confirmation email when your order has shipped from our warehouse.

How can I track my order?

The availability of tracking information depends on the shipping method that you select at checkout. Generally, only Express Shipping will include detailed tracking updates. We will email you a tracking number once it is available (usually 1-2 days after shipment).

Most standard or lower-priced shipping services have limited tracking available.

Do you ship to PO Boxes?

Yes, we can ship to valid PO Box and military addresses. However, we can only ship by Standard Shipping as this method does not require a signature on receipt.