Shipping & Delivery

When will my order arrive?

Delivery to USA (Mainland):
All US orders are dispatched within 1-3 business days.
Orders to the US are shipped using 4-8 day USPS / DHL Ground Parcel. 

During peak periods dispatch delays may occur.
Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service.

Delivery to Canada:
Orders are dispatched within 1-3 business days and generally arrive between 7-14 business days from dispatch.
Orders to Canada are shipped using the most suitable destination-based option (road or air freight) with various carriers.

During peak periods dispatch delays may occur.
Shipping times are estimates only. Once your parcel has shipped it becomes the responsibility of the courier service.

Where do you ship from?

Orders for US and Canadian destinations ship locally from Utah.
Please note: Canadian orders may be subject to import duties. See below.

Do you ship internationally?

Yes, we can ship to almost anywhere in the world that receives regular postal services. For more information:
Makedo International Store - Shipping

Use the regions drop-down menu to make a selection that best suits your delivery location. 

Do you offer Express Shipping?

Currently there is no Express Shipping option for US or Canadian Makedo orders.

How will we know when our order has been dispatched?

We will send you a shipping confirmation email when your order has shipped from our warehouse.

How can I track my order?

As soon as your order dispatches, we will email you a tracking number.

Do you ship to PO Boxes?

Yes, we can ship to valid PO Box and military addresses.

Canadian Orders: Will there be any import taxes/customs duties?

This really depends on the value of your order and the policy of your local Customs authority. You may be liable for any or all of the following taxes: customs duty, excise duty and import duty. All customs duties and taxes are the responsibility of the recipient. We have no control over these charges and cannot predict what they may be.

Your local post office can give you advice regarding international online purchases. The HS Code for Makedo is 9503.00.0073. 

Alternatively review the relevant information from the Canada Border Services Agency.

Will my credit card payment incur additional fees or charges?

You will be charged in USD for your order, with no currency conversion. As Makedo is based in Australia, some banks may apply an International Transaction Fee in addition to the value of your order (usually 1-3% of the invoice total). This is entirely dependent on the policy of the Credit Card issuing bank.     Read more...

NOTE: To ensure you are not charged an International Transaction Fee, payment can be made using your credit card via the PayPal gateway at checkout. This will incur no additional charges and Guest payments do not require a PayPal account.

What can I do if I haven't received my order yet?

If you have not received your order by the estimated arrival date in your confirmation email, first check with your local postal service to see if they are holding your order. If after this your order cannot be located, please contact our customer support team at: hello@make.do

Returns

The first step is to contact us and provide as much information as possible to support your request. Our support staff will assess and respond accordingly.

For the detailed Returns Policy, please refer section 8 in the Makedo Terms of Service.

Please note that the stock will need to be unopened and in saleable condition and the return shipping is at your cost.